This policy explains when we refund money, when we don't, and how to ask. It applies to everything you can buy from Ad Gamut — plan subscriptions, Creative Wallet top-ups and paid expansions — and forms part of our Terms & Conditions.

1. The short version

• Unused credits — refundable in full within 14 days of purchase.
• Credits you've spent — not refundable, because the compute they paid for is already gone.
• Something we broke — always refunded, whatever the timeframe.
• Subscriptions — cancel any time; you keep access until the period you've paid for ends.

2. Creative Wallet top-ups

If you top up your wallet and haven't spent any of it, email us within 14 days of the payment and we'll refund it in full. If you've spent part of the balance, we refund the unspent remainder at the price you paid for it.

Credits that have been spent on a completed Campaign Kit, video or expansion are not refundable. Rendering consumes real compute, AI provider capacity and storage the moment you submit a job, and that cost is incurred whether or not you end up using the result. Credits do not expire.

3. Plan subscriptions

You can cancel a plan at any time from your profile. Cancellation stops the next renewal — it does not end the period you've already paid for, and you keep full access until that period runs out. We don't pro-rate partial months.

If you're charged for a renewal you meant to cancel, tell us within 14 days of the charge and we'll refund it, provided you haven't generated Kits on that new period.

4. When something goes wrong on our side

If a render fails, produces nothing usable, or the Service was unavailable when you needed it, we make it right — we restore the credits or refund the payment, and there's no time limit on that. Just tell us which job it was. Failed paid expansions return their credits to your wallet automatically.

What we can't refund is a result you simply didn't like. AI generation is probabilistic: the same product URL will not produce the same Kit twice, and taste isn't a defect. Every plan has a free tier so you can judge the output quality before you spend anything.

5. Chargebacks

Please contact us before opening a dispute with your bank or card issuer. Nearly every case is resolved faster by email, and a chargeback freezes the account while the issuer investigates, which helps nobody.

6. How to request a refund

Email contact@adgamut.com from the address on your account with the payment date, the amount, and what you'd like refunded. You can also use the contact form or call +1-786-350-4267.

We reply within one business day. Approved refunds go back to the original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.

7. Your statutory rights

Nothing here removes rights you have under the law that applies to you. Consumers in the EU, UK and other jurisdictions with mandatory withdrawal or cancellation rights keep them in full, even where they are more generous than this policy.

8. Who you're dealing with

Payments are taken by Innovationz LLC, 1309 Coffeen Avenue #1200, Sheridan, WY 82801, United States. Full details are on our legal page. Card statements show Innovationz LLC or Ad Gamut.